Welcome to Ginovita Wellness.
These Terms & Conditions ("Terms") govern your use of the Company's website, application, member dashboard, products, services, ordering system, account system, and related Platform.
By accessing the Platform, creating an account, becoming a member, purchasing a product, placing an order, or otherwise using our services, you agree to these Terms.
1. Definitions
- Company means Ginovita Wellness.
- Platform means the Company's website, application, dashboard, member portal, ordering system, and related digital services.
- User means any person accessing the Platform.
- Customer means a person purchasing products from the Company.
- Member means a person registered on the Company's Platform.
- Direct Seller means a person authorized by the Company to undertake permitted direct-selling activities, where applicable.
- Product means any product offered by the Company.
- Order means a request submitted by a customer to purchase a product.
- Bill/Invoice means the transaction document generated for a completed purchase.
- Member Tree means the organizational/member relationship displayed through the Platform.
2. Acceptance
By using the Platform, you confirm that:
- You have read these Terms;
- You understand these Terms;
- You agree to comply with them;
- Information provided by you is accurate;
- You will comply with applicable law.
3. Eligibility
Users must satisfy applicable age and legal eligibility requirements.
The Company may restrict or terminate an account where false information is provided, identity is misrepresented, fraud is suspected, the Platform is misused, or applicable laws or policies are violated.
4. Account Registration
Users must provide accurate and current information. You must not create fake accounts, use another person's identity, create multiple accounts for manipulation, share your login credentials, submit false documents, or misrepresent your relationship with the Company.
5. Product-Based Business Model
The Company operates a product-based business model.
Products are offered for genuine purchase, use, consumption, distribution, or other legitimate commercial purposes.
Membership or registration does not by itself create an entitlement to income.
The Company does not guarantee that a person will earn money merely by joining the Platform or registering another person.
6. Member Tree / Level Structure
The Platform may provide a tree, level, or organizational view. Such structure may be used for member management, product sales tracking, organizational management, performance tracking, business administration, and other legitimate operational purposes.
7. No Guaranteed Income
The Company does not guarantee fixed income, guaranteed monthly earnings, guaranteed profit, guaranteed commission, guaranteed return, guaranteed sales, or guaranteed business growth.
Individual results may differ based on product demand, sales, effort, expenses, market conditions, customer activity, applicable policies, and other factors.
8. Product Information
The Company attempts to provide accurate information regarding product name, description, price, quantity, specifications, features, applicable taxes, availability, warranty, and usage information. Minor variations may occur due to packaging, manufacturing, display settings, or other non-material factors.
9. Pricing
Product prices may change from time to time. The applicable price will generally be the price shown at the time the order is successfully placed, subject to technical errors, obvious pricing errors, fraud, product availability, and applicable law.
10. Orders
Submitting an order constitutes a request to purchase. The Company may cancel or reject an order due to product unavailability, payment failure, incorrect pricing, fraud concerns, delivery limitations, technical errors, violation of applicable policies, or legal/regulatory requirements.
11. Payments
Payments may be processed through authorized third-party payment providers. The Company may receive payment status and transaction information from such providers. Third-party payment providers may have their own terms and privacy policies.
12. Taxes
Applicable taxes may be charged, collected, deducted, or reported as required by law. Members/customers may have separate tax obligations depending upon their activities and income.
13. Cancellation and Refund — 14-Day Period
The Company provides an applicable 14-day cancellation/refund window for eligible purchases.
A customer may request cancellation/refund within 14 days from the applicable bill/invoice date, subject to the Company's Refund Policy and applicable law.
The customer must submit the request through the Company's approved support channel and should generally include bill/invoice number, order number, customer name, registered mobile number, registered email, and reason for cancellation/refund, where applicable.
14. Standard Refund Treatment
Where the refund request is made within the applicable 14-day period, the transaction is genuine, the product/order is eligible, there is no applicable exclusion, and there is no fraud, misuse, damage, or other disqualifying circumstance, the Company will generally process the refund according to its standard Refund Policy.
In normal eligible circumstances, the full eligible bill amount may be refunded.
The actual amount credited may be affected by applicable payment-processing, shipping, statutory, or other permitted deductions where applicable and disclosed/legally permissible.
15. Exceptional Circumstances and Refund Percentage
There may be circumstances where the Company cannot provide the standard full refund, including where the product has been used beyond permitted conditions, damaged after delivery, incomplete, missing accessories, altered or tampered with, or where there is a fraudulent refund request, false information, unauthorized transaction, product-specific restrictions, legal/regulatory requirements, non-refundable third-party costs where legally permissible, or other circumstances materially affecting the value or eligibility of the return.
In such cases, the Company may determine the eligible refund amount or refund percentage based on the actual circumstances, applicable policy, product condition, transaction records, and applicable law.
The Company may communicate the applicable refund amount/percentage to the customer as part of the refund decision.
The Company will not use this clause to remove or restrict any mandatory consumer right that cannot legally be excluded.
16. Refund Is Not an Income or Investment Return
Any refund made by the Company is a return of an eligible transaction amount under the Company's cancellation/refund process. It should not be interpreted as guaranteed profit, investment return, guaranteed income, commission, recruitment income, interest, or business earnings.
17. No Recruitment-Based Income
Members must not claim that joining guarantees money, recruiting people guarantees income, a particular number of recruits guarantees profit, or a particular level guarantees fixed earnings.
The Company prohibits the use of its Platform for pyramid schemes, money-circulation schemes, fraudulent arrangements, or other unlawful activities.
18. Direct Sellers
Where direct sellers are appointed, they must comply with applicable law, Direct Seller Agreement, Company policies, product policies, advertising guidelines, compensation policies, and customer protection requirements.
Unless separately agreed in writing, a direct seller is not automatically an employee, partner, franchisee, or legal representative of the Company.
19. Prohibited Claims
Users and members must not make guaranteed income claims, false product claims, false health/medical claims, fake testimonials, misleading advertisements, false comparisons, or unauthorized Company representations.
20. Member Data
Member information must be used only for legitimate authorized purposes. Users must not sell member information, scrape the member tree, export databases, publish private information, contact members for unauthorized commercial purposes, or use member information for competing businesses.
21. Intellectual Property
All Company intellectual property, including logo, brand, website, software, product images, text, graphics, videos, trademarks, and design, belongs to or is licensed to the Company unless expressly stated otherwise.
22. Reviews and Testimonials
Reviews must be genuine. Users must not create fake reviews, manipulate ratings, impersonate others, or publish knowingly false information.
23. Account Suspension
The Company may suspend or terminate an account for fraud, misrepresentation, policy violations, unauthorized activity, Platform abuse, security concerns, or legal requirements.
24. Platform Availability
We attempt to keep the Platform available and operational but cannot guarantee uninterrupted availability. Temporary interruptions may occur due to maintenance, technical failures, internet/network problems, third-party service failures, security incidents, or events beyond our control.
25. Force Majeure
The Company shall not be responsible for delays caused by circumstances reasonably beyond its control, including natural disasters, war, government restrictions, transportation disruption, network failure, strikes, or other extraordinary events.
26. Changes to Terms
We may update these Terms from time to time. The updated version will be published on the Platform.
27. Grievance Redressal
- Grievance Officer: Grievance Officer
- Email: info@ginovitawellness.com
- Phone: 9999999999
- Address: Gomti Nagar Lucknow, UP, India
Customers may contact the grievance officer regarding refund disputes, product complaints, account issues, service complaints, privacy concerns, and other grievances.
28. Consumer Rights
Nothing in these Terms is intended to remove or restrict mandatory rights available to consumers under applicable Indian law. Where applicable law provides a consumer with a particular remedy, such rights will continue to apply.
29. Governing Law
These Terms are governed by the laws applicable in India.
30. Severability
If any provision is found invalid or unenforceable, the remaining provisions shall continue to apply to the extent permitted by law.
31. Contact
Ginovita Wellness
- Email: info@ginovitawellness.com
- Phone: 9999999999
- Website: https://ginovitawellness.com