At Ginovita Wellness ("Company", "we", "us", or "our"), we respect the privacy of our customers, users, members, direct sellers, visitors, and other individuals who access or use our website, application, products, services, member portal, ordering system, and related platforms (collectively referred to as the "Platform").
This Privacy Policy explains how we collect, use, process, store, protect, and disclose personal information when you use our Platform, create an account, purchase products, register as a member, participate in the Company's product-related activities, contact customer support, request cancellation/refund, or otherwise interact with us.
We believe that transparency is important. This Privacy Policy is therefore intended to explain, in clear language, what information we collect, why we collect it, how it may be used, and what choices and rights may be available to you under applicable law.
1. Information Covered by This Policy
This Privacy Policy applies to information collected through:
- Our official website;
- Our mobile application, where applicable;
- Member/user dashboards;
- Product ordering systems;
- Customer support channels;
- Registration forms;
- Payment and order systems;
- Refund and cancellation systems;
- Other official digital or offline interactions with the Company.
This Privacy Policy does not automatically apply to third-party websites or services that are not controlled by the Company.
2. Information We May Collect
Depending upon your relationship with the Company and the services you use, we may collect different categories of information.
2.1 Personal Information
This may include:
- Full name;
- Mobile number;
- Email address;
- Residential/correspondence address;
- Billing address;
- Shipping address;
- Date of birth, where required;
- Profile photograph, where applicable;
- Member ID;
- Username;
- Referral/sponsor information;
- Account information;
- Other information voluntarily provided by you.
We aim to collect information that is reasonably necessary for providing our services, processing transactions, maintaining accounts, providing customer support, preventing fraud, and complying with applicable law.
3. Account and Membership Information
When you create an account or become a member of our Platform, we may collect and maintain information such as:
- Account ID;
- Member ID;
- Registration date;
- Account status;
- Sponsor/referral information;
- Applicable member level;
- Organizational/tree relationship;
- Product purchase information;
- Sales or transaction information;
- Eligible rewards or incentives;
- Account activity;
- Login and security information.
The Company's member/tree structure may be used for organizational management, product sales tracking, account management, operational purposes, and other legitimate business functions.
The existence of a member tree or level structure does not by itself mean that income is generated merely by joining another person.
4. Product and Purchase Information
When you purchase products, we may collect:
- Product name;
- Product quantity;
- Product price;
- Order number;
- Invoice/bill number;
- Purchase date;
- Payment status;
- Delivery information;
- Shipping details;
- Return information;
- Cancellation information;
- Refund information;
- Warranty information, where applicable.
This information allows us to process your order and maintain accurate transaction records.
5. Payment Information
Payments may be processed through authorized third-party payment gateways, banks, UPI providers, card networks, or other payment service providers.
We may receive information such as:
- Transaction ID;
- Payment reference number;
- Payment status;
- Amount paid;
- Date and time of transaction;
- Payment method;
- Refund status.
Where payment processing is performed by a third party, sensitive payment credentials such as card number, CVV, UPI PIN, banking password, OTP, or other authentication credentials may be processed directly by the relevant payment provider rather than being stored by the Company.
6. Refund and Cancellation Information
If you request cancellation or a refund, we may collect and process information such as:
- Bill/invoice number;
- Order number;
- Purchase date;
- Refund request date;
- Reason for cancellation;
- Product information;
- Amount originally paid;
- Refund amount;
- Refund percentage, where applicable;
- Payment transaction details;
- Supporting documents;
- Product return information;
- Communication relating to the refund request;
- Refund approval/rejection status.
This information is necessary to verify the transaction, determine refund eligibility, process the request, maintain financial records, prevent fraud, and comply with applicable legal and accounting requirements.
7. Fourteen-Day Cancellation and Refund Window
The Company may provide an eligible customer with a 14-day cancellation/refund period, calculated according to the Company's applicable Refund Policy.
Where a customer submits an eligible cancellation/refund request within the applicable 14-day period, the Company may process the request in accordance with the Refund Policy, product condition, transaction circumstances, applicable deductions or exceptions, and applicable law.
In normal eligible circumstances, the applicable amount may be refunded in accordance with the Company's standard refund procedure.
Where exceptional circumstances, legal requirements, product condition, fraud concerns, damage, misuse, or other applicable circumstances affect refund eligibility or amount, the final refund amount may be determined in accordance with the Company's Refund Policy and applicable law.
Information relating to refund requests may be retained for accounting, audit, dispute-resolution, fraud-prevention, and legal purposes.
8. How We Use Personal Information
Account Management
- Creating your account;
- Maintaining your account;
- Verifying account information;
- Managing membership;
- Maintaining member relationships.
Product and Order Processing
- Processing orders;
- Generating invoices;
- Processing payments;
- Delivering products;
- Processing returns;
- Processing cancellations;
- Processing refunds.
Customer Support
- Answering questions;
- Handling complaints;
- Resolving disputes;
- Providing after-sales support;
- Communicating important information.
Security
- Detecting fraud;
- Preventing unauthorized access;
- Protecting user accounts;
- Detecting suspicious transactions;
- Protecting the Platform.
Legal and Regulatory Compliance
We may process information where necessary to comply with applicable law, respond to lawful government requests, maintain statutory records, protect legal rights, resolve disputes, and cooperate with authorities.
9. Member Tree and Organizational Information
Our Platform may display a member or organizational tree. Depending upon the user's role and permissions, certain limited information may be visible, such as member name, member ID, applicable level, relevant product/sales status, and other information necessary for legitimate Platform functionality.
We do not intend to provide unrestricted access to private personal information merely because a person appears within a member structure.
Users must not copy, sell, export, publish, scrape, or misuse member information.
10. Cookies and Similar Technologies
We may use cookies and similar technologies to maintain login sessions, remember preferences, maintain shopping cart information, improve website performance, understand Platform usage, detect suspicious activity, and improve user experience.
You may control certain cookies through your browser settings.
11. Sharing of Information
We may share information with appropriate third parties where reasonably necessary, including:
- Payment processors;
- Banks;
- Logistics providers;
- Shipping partners;
- Cloud hosting providers;
- Technology providers;
- SMS/email service providers;
- Customer support providers;
- Professional advisors;
- Auditors;
- Legal advisors;
- Government or regulatory authorities where legally required.
We do not intend to sell personal information as a commercial database.
12. Data Security
We use reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, unauthorized disclosure, loss, misuse, alteration, and destruction.
However, no internet-based system can be guaranteed to be completely secure.
13. Account Security
You are responsible for keeping your account credentials confidential. You must not share passwords, OTPs, PINs, login credentials, or authentication information.
If you suspect unauthorized access to your account, contact us immediately.
14. Data Retention
We may retain information for as long as reasonably necessary for providing services, maintaining account records, processing transactions, refunds, accounting, taxation, fraud prevention, dispute resolution, legal compliance, and enforcement of agreements.
After the applicable retention period, information may be deleted, anonymized, or securely disposed of, subject to applicable law.
15. Your Rights and Choices
Depending on applicable law, you may have rights concerning your personal information, including access, correction, updating, deletion where legally applicable, withdrawal of consent where applicable, grievance redressal, and other legally available rights.
Requests may be subject to legal, security, accounting, contractual, or regulatory requirements.
16. Marketing Communications
We may send essential communications relating to orders, payments, delivery, refunds, account security, policy changes, and customer support.
Where permitted, we may also send promotional communications. You may opt out of promotional communications through the applicable unsubscribe mechanism.
17. Third-Party Links
Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of third parties. You should review their respective privacy policies before providing information.
18. Children's Privacy
Our Platform is not intended to knowingly collect personal information from children where such collection is prohibited by applicable law. If we identify information collected contrary to applicable requirements, we may take reasonable steps to address it.
19. Changes to Privacy Policy
We may update this Privacy Policy from time to time due to business changes, technology changes, new services, legal requirements, regulatory changes, or changes in data-processing practices. The latest version will be published on the Platform.
20. Grievance / Privacy Contact
- Grievance/Privacy Officer: Grievance Officer
- Email: info@ginovitawellness.com
- Phone: 9999999999
- Address: Gomti Nagar Lucknow, UP, India
You may contact us regarding privacy concerns, requests, or complaints.
21. Governing Law
This Privacy Policy shall be interpreted in accordance with applicable laws of India.
22. Contact Information
Ginovita Wellness
- Email: info@ginovitawellness.com
- Phone: 9999999999
- Website: https://ginovitawellness.com